BiteNet IT ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bitenet.org.uk or use our services.
1. Information We Collect
Personal Information You Provide
When you interact with our website or request services, we may collect:
- Contact Information: Name, email address, phone number
- Business Information: Company name, job title (if applicable)
- Service Details: Information about IT services you need, technical requirements, budget preferences
- Communication Records: Messages sent through contact forms, email correspondence, service requests
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent on pages, referring websites
- Cookies: See our Cookie Policy for detailed information
2. How We Use Your Information
We use the information we collect to:
- Provide Services: Respond to inquiries, provide quotes, deliver IT services
- Communication: Send service updates, respond to questions, provide technical support
- Improve Our Services: Understand how visitors use our website, improve user experience
- Business Operations: Maintain records, process payments, manage client relationships
- Legal Compliance: Comply with legal obligations, resolve disputes, enforce agreements
- Marketing: Send occasional updates about our services (only with your consent)
3. Legal Basis for Processing (GDPR)
Under UK GDPR, we process your personal data based on:
- Consent: When you submit forms or agree to communications
- Contract Performance: To provide services you've requested
- Legitimate Interests: To operate our business, improve services, prevent fraud
- Legal Obligation: To comply with tax, accounting, and legal requirements
4. How We Share Your Information
We do not sell, trade, or rent your personal information. We may share information with:
Service Providers
- Payment Processors: To process payments securely
- Hosting Providers: To host our website and store data
- Analytics Providers: Google Analytics (anonymized data)
- Communication Tools: Email services, messaging platforms
Legal Requirements
We may disclose information if required by law, court order, or government request, or to protect our rights and safety.
5. Data Security
We implement appropriate technical and organizational measures to protect your data:
- SSL Encryption: All data transmitted through our website is encrypted
- Secure Storage: Customer data stored on protected servers
- Access Controls: Limited access to personal information
- Regular Backups: To prevent data loss
- Password Protection: Hashed passwords for admin access
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide services to you
- Comply with legal obligations (e.g., tax records for 6 years)
- Resolve disputes and enforce agreements
- Maintain business records
When data is no longer needed, we securely delete or anonymize it.
7. Your Rights (UK GDPR)
Under UK data protection law, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we use your data
- Portability: Receive your data in a structured, machine-readable format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
- Complain: Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise these rights, contact us at support@bitenet.org.uk
8. Cookies and Tracking
We use cookies to improve your experience. See our Cookie Policy for detailed information about:
- What cookies we use
- Why we use them
- How to manage cookie preferences
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we discover we have collected data from a child, we will delete it promptly.
11. International Data Transfers
Your information is primarily stored in the UK. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date
- Sending email notification for material changes (where appropriate)
13. Contact Us
Questions about this Privacy Policy?
If you have questions, concerns, or wish to exercise your rights, please contact us:
BiteNet IT
Email: support@bitenet.org.uk
Phone: 07487 525087
Website: www.bitenet.org.uk
Data Protection Officer: Jack Kennedy West
14. ICO Registration
We are committed to complying with UK data protection law. If you wish to make a complaint about how we handle your personal data, you can contact the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113